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Terms & Policies

User Agreement

By accessing or using this website (the “Website”) offered by Printer & Co. (together with its parents, subsidiaries, affiliates, agents, representatives, consultants, employees, officers, and directors -- collectively, “Printer & Co.,””we,” “us” or the “Company”), you’re agreeing to be bound by the following terms and conditions (the “Terms and Conditions”) and any other rules on the Website (collectively, the “Agreement”). All additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.  Printer & Co. reserves the right to make changes to this Site and to these Terms and Conditions at any time without prior notice.

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting ask@printerandco.com. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.

Before accessing or using the Website, please read the Agreement (in particular, these Terms and Conditions) carefully, as they affect your rights and liabilities under the law. Do not access or use the Website or our services if you do not agree to all of these Terms and Conditions. If you have any questions on the Agreement or any of these Terms and Conditions, please contact ask@printerandco.com. 

Use of the Website. The Website is provided to you for your use subject to these Terms and Conditions. Although we will normally only refuse use of the Website if these Terms and Conditions are violated, we reserve the right to refuse use of the Website to anyone for any reason at any time.

Registering a Printer & Co. Account. To register an account ("Printer & Co. Account") on the Website, you must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided on registration by updating your personal details in order that we can communicate with you effectively. We reserve the right to refuse registration of any account name that violates a trademark or may mislead other users.

Password and Security. When you register for a Printer & Co. Account, you will be asked to create a password. In order to prevent fraud, you must keep this password confidential. You must not disclose the password or share the password with anyone. If you know or suspect that someone else knows your password you should notify us or contacting us at ask@printerandco.com If the Company has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your Printer & Co. Account. 

Your Printer & Co. Account. You are solely responsible for maintaining the security of your Printer & Co. Account, and you are fully responsible for all actions that occur under the account and any other activities taken in connection with the account such as sharing any images on the Website. You must not describe or assign keywords in your Printer & Co. Account in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and we may remove your Printer & Co. Account if any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause us liability, harm or damages. We may remove your Printer & Co. Account if there has been no activity in the account for a period of one year.You may not use another's Printer & Co. Account without permission. We must be immediately informed if there is any unauthorised use of your Printer & Co. Account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. Although we will not be liable for your losses caused by any unauthorised use of your Printer & Co. Account, you may be liable for the losses of ours of others due to such unauthorised use.

Your use of the Website. You may not use the Website for any of the following purposes: disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws; transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practices; interfering with any other person's use or enjoyment of the Website; or making, transmitting or storing electronic copies of materials protected by copyright without permission of the owner. You will be responsible for our losses and costs resulting from your breach of this provision.

Our right to use Your Content on Website. We do NOT claim ANY ownership rights in the Content that you submit, post and display on or via the Website. By submitting, posting and displaying any Content on or via the Website, you hereby grant to us a non-exclusive, fully paid and royalty-free, worldwide, limited license to use, modify, adapt, delete from, add to, publicly perform, publicly display, reproduce, transmit, store, translate, publish, broadcast, distribute, sell or otherwise exploit such Content, including without limitation, the adaptation, reproduction and distribution of part or all of the Content in any media formats through any media channels.

Your Payment / Orders on the Website. The orders placed on the Website are subject to being charged with import fees, taxes, custom duties, related package handling fees and/or any other relevant charges required by the corresponding designated country and/or the organisation(s) that handle(s) the shipment / delivery of the orders. None of these charges are included in the price that you pay on the Website. If any of the said charges apply, you may need to pay for them to the respective collection authority in advance of receiving your purchase. You should check with any related authority of your country (or the designated country of the order) for any charges required to receive the goods you order from Printer & Co.. Printer & Co. is not responsible for any of these charges, and would not refund on item(s) returned to us due to unaccepted/undelivered and/or any other reasons unless otherwise agreed with Printer & Co. in advance.

Shipping / Delivery of Your Order. The delivery type "Shipping" is done via international registered articles while the type "Pick Up" requires you to visit our physical store. Please contact ask@printerandco.com to arrange your time to visit the store in Quarry Bay, Hong Kong.

The way the package is presented to the recipient will depend on the postal service provided in the designated country. Most of the time packages are delivered by postman to the address and require the recipient to sign to receive the package. However, this may not be applicable to some countries or particular areas in the country and recipients may sometimes be required to pick up the package from the postal service's office. Please contact the national postal service of your country to check the way packages are delivered.

Since shipping is often affected by the processing time of the Customs and delivery standard in the destination country,the estimated delivery date indicated on the Web site is strictly for reference only and shall not be regarded as a commitment. Printer & Co. does not guarantee orders to be delivered by a particular time, and shall not be liable for any direct / indirect loss caused by delivery issues. If there is a necessity to check the status of the article in the destination country with local postal service, you will need to carry out the enquiry on your own and Printer & Co. will not be responsible for any fees (such as communications) incurred.

Transfer of Title The customer agrees that the shipping terms for all printed Products are FOB shipping point and ownership transfers to the customer upon shipment. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.

Availability of the Website. Although we aim to offer you the best service possible, we make no promise that the services at the Website will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Website you should report it ask@printerandco.com and we will attempt to correct the fault as soon as it reasonably can. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

Intellectual Property. The Content we display on the Website (the "Printer & Co. Content") is protected by copyright, trademark, patent, trade secret, database and other intellectual property rights, which is either owned by or licensed to us. We hereby grant you a limited, revocable, non-sublicensable licence to reproduce and display the Printer & Co. Content (excluding any software code) solely for viewing and using the Website.

You may not copy, reproduce, make available online or transmit, publish, adapt, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any of the Printer & Co. Content without written permission from us or the owner of the intellectual property rights. The Agreement does not transfer to you any of our or the third party's intellectual property rights, and all rights, titles and interests in and to such property will remain (as between the parties) solely with us.

Further, the Printer & Co. logo, and all other trademarks, service marks, graphics and logos used in association with Printer & Co. or on the Website are the trademarks or registered trademarks or other intellectual property rights of the Company or our licensors. Other trademarks, service marks, graphics and logos used in association with the Website may be the trademarks or other intellectual property rights of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any of our or third party's trademarks, service marks, graphics and logos. Obtaining Products from Printer & Co. does not entitle you to use any portion of Content apart from the finished Products as they are supplied by Printer & Co..

Copyright Infringement. As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe that material located on or linked to or from the Website violates your copyright, you are encouraged to notify us. We will use our reasonable endeavours to respond to all such notices, and if required or appropriate, remove the infringing material or disable all links to the infringing material.You must include the following notification with your notification in PDF format.

A physical or electronic signature of a person authorised to act on behalf of the owner of the intellectual property that you allege is being infringed;

Identification of the copyright, trademark or other rights that allegedly have been infringed, including proof of ownership (such as copies of submitting trademark or copyright registrations);

Your full name, address, telephone number(s) and email address(es);

A statement that you have a good-faith belief that use of the material in the URL submitted is unauthorised by the rights owner, or its licensee, and such use amounts to infringement under federal or state law; and

A statement, under penalty of perjury, that the information in the notification is complete and accurate and that you are authorised to act on behalf of the owner of the copyright or other right that is allegedly infringed.

Changes. We reserve the right to amend the Agreement (in particular, these Terms and Conditions) from time to time for legal or regulatory reasons or to allow the proper operation of the Website. Any material changes in the Agreement (in particular, these Terms and Conditions) will be notified to you via the email address provided by you on registration or published via a suitable announcement on the Website. You should nonetheless periodically review the up-to-date version of these Terms and Conditions available at. The changes will apply to the use of the Website immediately after such notice has been given. What constitutes a material change will be determined at our sole discretion. If you do not wish to accept any of the new Agreement, you must not continue to use the Website. If you continue to use the Website after the positing of the amendments on the Website, your use of the Website constitutes your agreement to be bound by the new Agreement (in particular, the new Terms and Conditions). We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the Agreement (in particular, the Terms and Conditions).

Site Errors. In the event a product is listed on the Website at an incorrect price or with incorrect information, orders for such products will be revised to reflect the correct price or information. We reserve the right to reject any orders placed on the site.

Indemnification. You agree that you shall indemnify and defend Printer & Co. and all parties from whom Printer & Co. has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Conditions or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products that was not part of the standard Site Content.

Disclaimer of Warranties. The Website is provided “as is.” We, our suppliers, licensors and licensees hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement of any intellectual property rights, other proprietary rights or statutory requirements. Neither we nor our suppliers, licensors or licensees make any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. The references and links are proivded “as is” without warranty of any kind, either expressed or implied.

Limitation of Liability. To the fullest extent permitted under the applicable law, in no event will the Company, our contractors, licensors and licensees, and our/their respective directors, officers, members, employees and agents be liable with respect to any subject matter of the Agreement (in particular, the Terms and Conditions) under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental, punitive losses or expenses or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data. In no event shall Printer & Co. be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorised use of this Website or its content.

Advertising and Sponsorship. Part of the Website may contain advertising and sponsorship material. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with the relevant law. We will not be responsible to you for any error or inaccuracy in advertising or sponsorship material posted on the Website.

International Use. We make no promise that material on the Website is appropriate or available for use in locations outside Hong Kong. Access to the Website from locations where its contents are by law illegal or unlawful is prohibited. If you choose to access the Website from locations outside Hong Kong, you do so on your own initiative and you will be entirely responsible for compliance with local laws.

General Representation and Warranty. You represent and warrant that your use of the Website will be in strict accordance with our privacy policy, the Agreement (in particular, these Terms and Conditions) and all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including.

Miscellaneous. The Agreement, including these Terms and Conditions, shall constitute the entire agreement between we and you concerning the subject matter hereof, and may only be modified by a written amendment signed by an authorized executive of the Company, or by the posting on the Website of a revised version. Except to the extent the applicable law, if any, provides otherwise, the Agreement, any access to or use of the Website will be governed by the laws of Hong Kong, and the parties agree to submit to the non-exclusive jurisdiction of the Hong Kong courts. If any part of the Agreement is held invalid or unenforceable, it will be severed and the remaining portions will remain in full force and effect. A waiver by either party of any of these Terms or Conditions or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under the Agreement to any party that consents to, and agrees to be bound by the Agreement. We may assign our rights under the Agreement without condition. The Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.


Return Policy

We print exactly what you send us. Please check and re-check the spelling on all of your orders. Unless the error or damage is on our part, we do not accept exchanges at all. Please keep in mind that we do not provide any refund due to the highly personalised nature of our goods.


Order Cancellation Policy

All sales of personalised orders are final and therefore NOT subject to cancellation. There will be NO refund for any custom order once it is placed.

 

Private Policy

Printer & Co. values your privacy and appreciates your trust in us. This Privacy Policy explains how we use, share and protect the personally identifiable information that we collect about you (“Personal Information”) and the choices you have. This Privacy Policy applies to visitors to the Website and to our online customers. By visiting or using the Website, you agree to this Privacy Policy.

This Privacy Policy does not apply to information about you collected by our affiliates or third party websites that may post links or advertisements on or otherwise be accessible from the Website. The information collected by these affiliates or third party websites is subject to their own privacy policies.

At Printer & Co. we use cookies to: keep track of what items you have in your basket, remember you when you return to our website and to improve your experience on our website. For example, cookies allow us to recall your past activities and site preferences, tailor parts of our website to your needs and make special offers to you, as well as identify and resolve errors.

We would like to point out that cookies don't harm your device. We do not usually store your sensitive or personally identifiable information in cookies we create. If we do, we obtained that information from you directly as you would have provided it to us via our website and we only use it for the purposes outlined in this Cookies and Privacy Policy. All the information we gather from cookies is secure.

We also work with selected third party companies who may also set cookies on your device during your visit to our website. They use the information collected from their cookies to serve ads to you on different products and services based on what you may be interested in. They may also use cookies to track your response to their ad, to measure the effectiveness of their advertising or to award incentives or points to their members who respond to their ads.

It’s important for you to know that we have no access to, or control over cookies used by our selected third party companies. We do not share any of your personally identifiable information such as your name, telephone number or address with these companies, except in accordance with our Privacy Policy.

Information We Collect. We collect a variety of information from our customers and visitors to the Website. As described below, some information is automatically collected when you visit our Website or purchase something, and some you provide to us when registering or filling out a form, buying a product or service or communicating with us. We may also acquire information from third parties.

Information Collected Automatically. Whenever you visit our Website, we automatically collect some information about your transactions with us, and your use of our Website. For example, we automatically collect your IP address, the type of operating system and web browser you use and related information. We also automatically track certain information about your activities on our Website such as the pages you visit. If you are a registered Printer & Co. customer, we link this automatically-collected data to the Personal Information we collect to help us customise your experience on our Website and improve our service to you.

Information You Provide Us. If you provide us with Personal Information by filling out a form, registering for an account, making a purchase or contacting us, we collect that Personal Information. For example, if you register on our Website, we collect your name, e-mail address and password. If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, and payment information. You may also have the option to store credit card or other payment information to make it easier to purchase products or service from the Website in the future. If you design and personalise a product, such as a business card, we collect the Personal Information you use to customise the product, such as the name of your business or your professional title. If you contact our customer services agents, you may also provide us with Personal Information that we collect.

Information about Your Transactions with Us. When you purchase a product or service, we collect all of your order information, such as the type of product you purchased and the costs of each product.

Reviews and Public Forums. We may provide you with the opportunity to review our products or participate in public forums associated with the Website. Any reviews, posts or comments will be public so you should use care before posting information about yourself online.

Where we Process and Store Data. Printer & Co. processes and stores data in our internal system for backup and recovery purposes or to enable us to offer you certain services. Depending on where you are located, the jurisdictions where we store data may not have data protection laws that provide an equivalent level of protection to the laws in your home country or jurisdiction. By using the Website and providing us with your Personal Information, you are consenting to the transfer and processing of your Personal Information in jurisdictions outside of your home country or jurisdiction.

Cookies and Similar Files. The Website uses “cookies” and files that are similar to cookies. Cookies are alphanumeric identifiers created by your browser at our request and stored on your computer. When the cookie is stored on your computer, Printer & Co. assigns you a unique customer code. When you return to our Website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you. No Personal Information about you is stored on the cookie.

Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies or if you delete your cookies, some aspects of our Website, including our Shopping Cart, will not work properly.

We also use ETags to store a unique customer code in the cache of your browser that allows us to identify you when you return to the Website. The ETag allows us to tailor the Website and recall your preferences and past orders. No Personal Information about you is stored in the ETag. Clearing your browsers cache will delete any ETags.

If you have Adobe’s Macromedia Flash installed on your computer, we will also use a file called a Flash Object to store a unique customer code on your computer. Unless deactivated by you, the Flash Object provides us with a backup method for recognising you and tailoring your experience on our Website in the event that we are unable to identify your cookies. Flash Objects are stored separately from cookies and not all browsers delete Flash Objects when you delete cookies. You can learn more about Flash Objects and how to disable them by going to this page on the Adobe website.

Updated August 31, 2015